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Nenad Pajović, Technical Writer - CV

About me​

Technical writer with 7+ years of experience designing and maintaining documentation for engineering-heavy products, with a strong focus on docs-as-code workflow and automation.

Over time, my work has shifted from producing individual documents toward building documentation systems that reduce manual effort, enforce consistency, and minimize subjective review cycles. I enjoy working close to engineering teams, using Git-based workflows, scripting, and AI-assisted tooling to improve documentation quality at scale.

Background in language and writing, with a practical, systems-oriented approach to documentation and developer enablement.

Can talk for hours about coffee, bicycles, and cooking. Enjoying photography, bicycle maintenance, creating communities, farmer markets and reading. Always learning.

If needed, can provide reference letters for my previous job positions. You can download a more formal version of my CV as a PDF file ⬇ Download my CV.

Contact details​

✉️ nenadwritesdocs@proton.me

☎️ +381612242532

Professional technical writing experience

FIS (May 2024 - present)​

Documentation Infrastructure Engineer (August 2026 - present)

  • Moved to a more technical role as a doc-ops engineer.
  • Create documentation pipelines that enable developers to contribute to end-user documentation.
  • Migrate the existing documentation library from MadCap Flare to Markdown. This involved file conversion, setting up Git repositories, preserving Flare variables and conditionals, and creating a new publishing process.
  • Create and maintain scripts and automated jobs for everyday documentation tasks.

Technical Writer (May 2024 - August 2026)

  • Worked as part of a technical writing team supporting end-user and developer documentation for a complex product, using a docs-as-code approach.
  • Advocated Git-based reviews, structured content, and automation to reduce manual effort and subjective feedback.
  • Applied prose linting and style-guide enforcement to improve consistency and quality across documentation.
  • Built and experimented with Python and PowerShell scripts to automate repetitive documentation tasks and reporting.
  • Explored AI-assisted tooling for documentation review and quality checks, treating AI as a reviewer rather than a content generator.
  • Collaborated closely with engineers and product teams to align documentation with development and release workflows

Think Big Development (July 2023 - March 2024)​

  • Collaborated closely with senior PHP developers to create onboarding guides for new team members.
  • Created client-facing documentation, including end-user documentation and project-specific documents.
  • Documented deployment process to Azure environment using Terraform together with DevOps engineers.

Grid Dynamics (January 2023 - June 2023)​

  • Worked as a lone writer, serving multiple teams.
  • Wrote developer documentation and user guides.
  • Organized internal team documentation in Confluence.
  • Contributed to API documentation development using the Swagger platform.

Xentral (January 2022 - December 2022) - remote position​

  • First startup experience as part of a dedicated team of four technical writers
  • Kept online help up-to-date
  • Published release notes
  • Assisted product team with UI text
  • Worked remotely with colleagues from all over the world as the only person from Serbia

FIS (April 2020 - January 2022)​

  • Worked with senior technical writers and acquired fundamental knowledge of version control systems.
  • Updated documentation including online help, release notes, and developer documentation.
  • Contributed to quarterly releases.

CallidusCloud, part of SAP - (March 2019 - April 2020)​

  • Worked in DITA environment.
  • Updated online help.
  • Published release notes.
  • Reviewed UI texts.

eFront (March 2018 - April 2019)​

  • Transferred from customer service role to technical writing.
  • Learned the basics of technical writing from senior colleagues.
  • Gained experience working in an agile environment where documentation was part of the definition of done.

🛠️ Tools, Skills and Certificates

Throughout my career I had experience with different authoring tools, and documentation concepts.

  • Authoring tools: MadCap Flare, Paligo, ClickHelp, AuthorIt, Vale(prose linter)
  • Markdown, Python (not there yet, but learning every day)
  • Content Management Platforms (Confluence, WikiJS, Azure DevOps wiki, Sharepoint)
  • Version control systems (Git, SVN)
  • CI/CD (Jenkins, GitHub Action)
  • Docs-as-code approach
  • Static site generators (Docusaurus, mk-docs)
  • Microsoft Certified: Azure Fundamentals

🏫 Education

2011-2016 University of Belgrade, Faculty of Philology - English language and literature